Items purchased on our website are not refundable and exchange unless it is manufacturing defect.
In order to return the defect item to us, please contact us at firstname.lastname@example.org with your proof of purchase from our website and photos of the product you wish to return.
Please note that the return item must fulfill these conditions:
- The item must be in the original packaging with its entire content in perfect condition
- The item must be unused - used items cannot be returned
Once we have the information and photos that show that the two conditions are met, we will let you know the next step in the return process.
Please note that:
- We do not cover the return shipping cost
- Shipping and handling fees are non-refundable for both ways
We recommend that you choose a mailing option with tracking for the return package. If the package does not reach us, we will not be able to issue any refund. We are not liable for lost or stolen packages during the return transit. For international returns, we are not responsible for paying custom fees, which may include, but are not limited to, duties, taxes and brokerage fees.
Once we have received your package and our quality assurance team has verified that the contents meets the conditions above, we will contact you and give you the option of either a refund or an exchange.